Withdraw from your contract

This page lets you exercise online, free of charge, your right of withdrawal on a Clairsmith digital product bought at a distance (Article L221-21 of the French Consumer Code). It applies to consumers. Legal texts read on Légifrance on 13 October 2026.

Time limit

You have 14 days from the conclusion of the contract to withdraw, without giving any reason (Article L221-18 of the French Consumer Code).

Exception: digital content already accessed

Clairsmith products are digital content supplied without a physical medium. At checkout, a mandatory box, unticked by default, asks for immediate access and records your waiver of the right of withdrawal. If you ticked that box, access to the content has begun and that consent was confirmed to you by email, the right of withdrawal can no longer be exercised (Article L221-28, 13° of the French Consumer Code). The date and time of that consent are in the confirmation email of your purchase.

You can send your statement in every case: you receive an acknowledgement of receipt, then our reply. Legal warranties and complaints are described in the terms of sale and licence.

Withdraw from the contract here

“I hereby give notice that I withdraw from the contract for the order below.”

Full name

Order number

It is in the confirmation email of your purchase and in your Polar customer portal.

Product (optional)

Email address

The acknowledgement of receipt is sent there, with the date and time of your statement.

Confirm withdrawal

Your name, order number and email address are used only to handle this statement: they are emailed to you and to Clairsmith, which keeps that message for 5 years as proof. Privacy policy.