Legal
Terms of sale and licence
Last updated: 27 October 2026
1. Who sells, who supplies
You buy from Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, USA (“Polar”), the reseller and Merchant of Record; Clairsmith supplies the content and the licence to use it. Polar collects the payment, issues the invoice, collects and remits the applicable taxes, and handles refunds under its buyer terms.
The content is published and supplied by Clément Dehon, sole trader (entrepreneur individuel, EI), SIRET 131 165 227 00011, 25 rue Mozart, 59430 Dunkerque, France, telephone , hello@clairsmith.app (“Clairsmith”). These terms govern the supply of the content and the licence to use it, both granted by Clairsmith, in addition to Polar's terms, which govern the sale.
2. Products
Each product is described on its page: content, formats, language, price. If a change in regulations leads Clairsmith to publish a new version of a product you have bought, you receive it at no cost, for as long as that product is on sale. The templates are an aid: they do not replace legal, tax or accounting advice suited to your situation.
3. Price and payment
Prices are shown in euros, all taxes included: the tax applicable in your country is calculated by Polar at checkout and included in the price shown. Payment is processed by Polar.
4. Delivery
The product is available immediately after payment: download it from Polar's email and from your Polar customer portal. If you have trouble accessing it: hello@clairsmith.app.
5. Confirmation
After each purchase, Clairsmith sends you a confirmation email summarising the product, the price, the date and your consent to immediate access (Article L221-13 of the French Consumer Code).
6. Right of withdrawal (consumer buyers)
For digital content supplied without a physical medium, the 14-day right of withdrawal can no longer be exercised once access has begun, if you expressly requested it and waived that right (Article L221-28, 13° of the French Consumer Code). At checkout, a mandatory box, unticked by default, records this consent:
“I want immediate access to this content and acknowledge that I lose my 14-day right of withdrawal once access is granted.”
The purchase cannot be completed unless this box is ticked.
To exercise this right where it applies, or to send a statement in any case: online withdrawal form (Article L221-21 of the French Consumer Code).
7. Licence
The purchase gives you a personal, non-exclusive, non-transferable licence. You may use and adapt the templates for your own business and your own clients. You may not resell, redistribute or share them as templates, whether free of charge or not.
8. Warranties
The products benefit from the legal warranties applicable to digital content, in particular the legal guarantee of conformity (Articles L224-25-12 et seq. of the French Consumer Code) for consumer buyers. A file that is defective or does not match its description is replaced or refunded.
9. Complaints
Write to hello@clairsmith.app; we reply within 5 working days. For a question about payment, invoicing or a refund, you can also contact Polar.
10. Mediation (consumer buyers)
If a dispute with Clairsmith is not resolved after a written complaint, you may refer it, free of charge, to the consumer mediator (Article L612-1 of the French Consumer Code): CM2C, 49 rue de Ponthieu, 75008 Paris, litiges@cm2c.net, https://www.cm2c.net/declarer-un-litige.php.
11. Personal data
See the privacy policy.
12. Governing law
These terms are governed by French law, without prejudice to the protective provisions of your country of residence if you are a consumer.